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  • Tool ID: 8050
  • Author: OliiR Academy

B2B-B2C Profiling Template

Customer profiling templates often work well for one mode (B2B or B2C) and fail for the other — leaving multi-mode organisations with inconsistent profiling.
$0.00
  • Tool ID: 8050
  • Author: OliiR Academy

Tool's Overview

Customer profiling templates often work well for one mode (B2B or B2C) and fail for the other, leaving multi-mode organisations with inconsistent profiling.

The B2B–B2C Profiling Template provides a flexible framework that accommodates both customer types.

It replaces single-mode profiling with a structured dual-mode template.

What This Tool Does

This tool enables Trade Marketing and Sales teams to:

  • Profile B2B customers across firmographic, decision-making, and buying-process dimensions
  • Profile B2C customers across demographic, psychographic, and behavioural dimensions
  • Maintain consistent format across both modes
  • Cross-reference with segmentation work
  • Use as input to brand and channel strategy

When to Use This Tool

This tool is typically used when:

  • Building customer profiles for new market entry
  • Refreshing existing personas
  • Briefing creative teams on target customer
  • Training teams in customer profiling

Who Should Use This Tool

This tool is intended for:

  • Trade Marketing Managers and Heads
  • Brand Managers and Category Managers
  • Sales and Distribution leadership
  • Strategy and commercial planning teams
  • Market entry and expansion teams

It is equally relevant for FMCG brand owners managing in-house teams and for distributors operating across multiple categories and channels.

How the Tool Is Structured

The tool is organised into the following working sections:

  • Instructions – framework guidance
  • Profiling – structured B2B and B2C profiling worksheet

This ensures customer profiling works whether your business is B2B, B2C, or both.

Access Options

Free

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    Individuals     exploring capability support.

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$99

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  • Access Level
    Choose up to 10 premium tools.
  • Best For
    Teams     looking for focused, project-based support.

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$999

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  • Access Level
    Full access     for one year to all tools.
  • Best For
    Organizations     seeking
    structured capability building.
  • Download in Microsoft Formats.
  • Excel, Word, PowerPoint.
  • Fully editable, ready to implement.

FAQs

Do I need special software?

No, All tools are built in Microsoft Office.

Download links are sent by email.

Yes, they are fully editable.

Proprietary to OliiR Academy – For internal use only.

  • Testimonials
Before this program, our trade marketing team was stuck in 'execution mode'—constantly firefighting and reacting to sales requests. This course gave them the structure to stop fixing gaps and start leading the category strategy. They are finally operating as the engine room of our commercial growth.
— Commercial Director, Global FMCG Manufacturer
The biggest impact has been on our internal alignment. We used to have Sales, Marketing, and Trade working in silos, often with competing priorities. The Mini-MBA created a shared language and a single commercial rhythm. Now, when we approach a retailer, we speak with one unified voice.
— VP of Sales & Marketing, Regional Distributor
Trade spend is our second biggest P&L line, yet we were spending it on instinct. This program gave my team the financial discipline to actually measure ROI. We’ve stopped the 'surprise promotions' and started building investment models that actually justify the funding.
— General Manager, Food & Beverage
Our conversations with buyers have completely changed. We moved from simply pushing SKUs to presenting data-backed category stories that defend our shelf space. The team now has the confidence to justify listings and challenge retailers with insights, not just price.
— Head of Modern Trade, Personal Care Brand
What I appreciate most is the practicality. My team didn't just learn theory; they came back with ready-to-use JBP templates and Scorecards that we implemented immediately. It brought order and predictability to our daily work routine.
— HR Director, Consumer Goods
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